1. Our Commitment to Privacy
Cleanline Property Services is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard information when you contact us or use our services.
2. Information We Collect
We may collect the following personal information when you request a quote or book a service:
- Your name
- Phone number
- Email address
- Property address
- Details about the service required
We do not collect payment card details through our website.
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiry and provide a quote
- Schedule and carry out your requested service
- Send service reminders for membership plans
- Follow up after a service to ensure your satisfaction
We do not sell, trade, or share your personal information with third parties for marketing purposes.
4. How We Store Your Information
Your information is stored securely. We retain customer records for as long as is reasonably necessary to provide our services and meet our legal obligations.
5. Third-Party Services
Our website uses third-party services including:
- Formspree — for processing contact form submissions
- Google Fonts — for website typography (no personal data shared)
- Google Analytics — for anonymous website usage statistics (if enabled)
These services have their own privacy policies. We encourage you to review them.
6. Cookies
Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings, though this may affect some website functionality.
7. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to our legal obligations)
To exercise these rights, please contact us at (03) 5907 5340.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be posted on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Cleanline Property Services
Phone: (03) 5907 5340
Service Area: Mornington Peninsula & Frankston, VIC